Terms of Service

Introduction

These Terms of Service ("Terms") govern your access to and use of the DDev Web Solutions website and the digital services provided by DDev Web Solutions ("DDev", "we", "us", or "our"). By accessing our website, submitting an enquiry, requesting a consultation, or engaging DDev for services, you acknowledge that you have read and understood these Terms and agree to be bound by them.

These Terms are intended to establish clear expectations for website use and general service engagements. A specific client project may also be governed by a proposal, quotation, statement of work, contract, NDA, order form, or other written agreement. Where such an agreement contains terms that specifically address a project matter, those project-specific terms will govern that matter.

1. About DDev

DDev Web Solutions provides digital and technology services for businesses and organizations. Our services may include website design and development, web applications, software development, AI integrations, business automation, UI/UX design, technical optimization, maintenance, integrations, and related digital solutions.

The services actually provided to a client will depend on the scope agreed in writing. Information displayed on our website describes our capabilities and examples and does not constitute a binding offer to provide any particular service.

2. Acceptance of These Terms

By using the website or engaging with DDev, you agree to these Terms. If you are accepting these Terms on behalf of a company, organization, or other entity, you represent that you have authority to bind that entity.

If you do not agree with these Terms, you should discontinue use of the website and should not submit an enquiry or proceed with an engagement.

3. Use of the Website

You may use the website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website or our systems.

You must not:

• Use the website for an unlawful, fraudulent, deceptive, or unauthorized purpose.
• Attempt to gain unauthorized access to our systems, servers, databases, accounts, or infrastructure.
• Introduce malware, viruses, malicious scripts, or other harmful material.
• Interfere with or disrupt website availability, security, or performance.
• Scrape, copy, reproduce, republish, or commercially exploit website content without permission.
• Impersonate another person or falsely represent an affiliation with DDev.
• Use automated means to access the website in a manner that places unreasonable load on our infrastructure.
• Attempt to circumvent security controls, authentication, rate limits, or access restrictions.

We may restrict or terminate access to the website where we reasonably believe these Terms or applicable law have been violated.

4. Services We Provide

DDev may provide one or more of the following services depending on the engagement:

• Website strategy, design, development, and deployment.
• Web application and software development.
• UI/UX design and design systems.
• AI integrations, AI-enabled workflows, and automation.
• Business process automation and API integrations.
• Search-engine and technical website optimization.
• Website maintenance, monitoring, and support.
• Technical consulting and project recovery or modernization.
• Other digital services specifically agreed with the client.

The specific deliverables, assumptions, technologies, integrations, timelines, responsibilities, and acceptance criteria for a client project will be documented in the applicable project agreement.

5. Project Agreements

A client engagement may be governed by a proposal, quotation, statement of work, contract, order form, or other written agreement. Such documentation may define the project scope, fees, milestones, payment schedule, responsibilities, revision limits, intellectual property terms, support period, warranties, and termination rights.

These Terms govern general website use and general service principles. If a signed or otherwise accepted project agreement expressly conflicts with these Terms regarding a specific project matter, the project agreement will control to the extent of that conflict.

6. Proposals, Estimates, and Scope

Project estimates and proposals are based on the information and requirements available to DDev at the time they are prepared. Estimates may change if requirements, assumptions, dependencies, or third-party services change.

A project scope may include defined pages, features, integrations, revisions, environments, deployment activities, and other deliverables. Work outside the agreed scope may require a change request, revised estimate, or additional fee.

We will aim to communicate material scope changes and their likely effect on cost or timeline before proceeding with significant additional work.

7. Client Responsibilities

Successful delivery depends on timely collaboration from the client. The client agrees to provide accurate information, required content, approvals, access, credentials, assets, and decisions reasonably necessary to perform the services.

Client responsibilities may include:

• Providing accurate business, product, service, and contact information.
• Providing logos, images, copy, brand guidelines, and other required materials.
• Providing lawful access to domains, hosting, repositories, APIs, analytics, and other systems where required.
• Reviewing deliverables and providing consolidated feedback within agreed timelines.
• Obtaining permissions and licenses for content, data, images, trademarks, and materials supplied to DDev.
• Identifying applicable legal, regulatory, security, accessibility, or industry requirements relevant to the project.

Delays caused by missing information, access, approvals, feedback, or client decisions may affect the delivery timeline.

8. Pricing and Payment

Project fees, deposits, milestones, payment schedules, taxes, and other commercial terms will be stated in the applicable proposal, quotation, invoice, or agreement.

Unless otherwise agreed in writing:

• Work may begin after the required deposit or initial payment is received.
• Milestone payments become due according to the agreed payment schedule.
• Overdue payments may result in suspension of work or services.
• Third-party costs may be charged separately.
• Taxes and government charges, where applicable, may be added to quoted prices.
• Additional work outside the agreed scope may be billed separately.

DDev may pause project work, deployment, support, or access to non-critical project services where material invoices remain unpaid, subject to the applicable agreement and law.

9. Third-Party Costs and Services

Projects may rely on third-party products or services such as hosting providers, domain registrars, cloud platforms, payment gateways, email services, AI platforms, APIs, plugins, fonts, analytics tools, or software licenses.

Unless expressly included in the project price, the client is responsible for third-party subscription, usage, licensing, hosting, domain, transaction, or API charges.

Third-party services are subject to their own terms, pricing, availability, security practices, and policies. DDev cannot guarantee the uninterrupted operation of services controlled by third parties.

10. Project Timelines

We will make reasonable efforts to meet agreed timelines. Delivery dates may depend on client feedback, content availability, third-party services, approvals, technical discoveries, and scope changes.

A delay caused by the client, a third-party provider, an external dependency, or circumstances outside DDev's reasonable control may require the timeline to be adjusted.

11. Design, Reviews, and Revisions

Where design services are included, the project agreement may specify the number of design concepts, review rounds, or revisions included in the project.

Feedback should be clear, consolidated, and provided within the agreed review period. Significant changes after approval or changes that materially alter the agreed direction may be treated as additional scope.

12. Development, Testing, and Acceptance

DDev will develop and test deliverables using reasonable professional practices appropriate to the agreed scope. Testing may include functional, responsive, integration, compatibility, or deployment checks depending on the project.

Clients are responsible for reviewing delivered functionality and promptly identifying material defects. Where an acceptance process is defined in the project agreement, that process will apply.

Minor defects, cosmetic issues, third-party limitations, or enhancements outside the agreed scope may not constitute a failure to deliver the agreed project.

13. Intellectual Property

Unless otherwise agreed in writing, DDev retains ownership of its pre-existing intellectual property and reusable assets, including internal frameworks, libraries, components, templates, development methods, design systems, utilities, tools, and know-how.

Ownership or licensing of client-specific deliverables will be governed by the applicable project agreement and is generally subject to payment of the applicable fees.

Third-party and open-source materials remain subject to their respective licenses. DDev does not transfer ownership of third-party intellectual property merely because it is incorporated into a project.

14. Client Materials and Rights

The client represents that it has the necessary rights, licenses, permissions, and authority to provide content, data, images, trademarks, software, credentials, and other materials to DDev.

The client is responsible for claims arising from materials supplied by the client that infringe another person's rights or violate applicable law, subject to applicable law and the terms of the project agreement.

15. Portfolio and Marketing

Unless the applicable agreement states otherwise, DDev may identify completed public-facing work as part of its portfolio and marketing activities.

This may include project screenshots, general project descriptions, public business information, or the client's name and logo where appropriate. DDev will respect confidentiality commitments and will not intentionally publish confidential information covered by an applicable confidentiality obligation.

16. AI and Automated Services

Some DDev services may use artificial intelligence, machine learning, automation tools, third-party AI models, or APIs. AI generated outputs can be probabilistic and may contain errors or omissions.

DDev does not guarantee that AI-generated outputs will be accurate, complete, unbiased, or suitable for a particular legal, medical, financial, safety-critical, or other high-impact purpose.

Clients remain responsible for reviewing and approving AI-generated outputs before using them in material business decisions or public-facing contexts where accuracy is important.

Where project data is processed by a third-party AI provider, applicable provider terms and project-specific data-processing requirements may also apply.

17. SEO and Performance

Where SEO, performance optimization, or conversion-related services are provided, DDev will use reasonable professional practices within the agreed scope.

We do not guarantee a specific Google or search-engine ranking, traffic level, conversion rate, lead volume, revenue amount, or other business outcome. Search engines, markets, users, competitors, infrastructure, and other external factors can materially affect results.

Similarly, performance targets such as load time or Core Web Vitals may depend on hosting, content, third-party scripts, network conditions, device capabilities, and other factors outside our control.

18. Hosting, Domains, and Deployment

Where DDev manages deployment, we may configure hosting, domains, DNS, SSL/TLS, application environments, databases, email services, or other infrastructure within the agreed scope.

Domain ownership should remain with the client unless otherwise agreed. Hosting and infrastructure arrangements will depend on the selected provider and project requirements.

DDev is not responsible for outages, suspensions, pricing changes, policy changes, or infrastructure failures caused by third-party hosting, domain, cloud, or network providers.

19. Maintenance and Support

Post-launch support is provided only to the extent included in the applicable project agreement or support plan.

Support may include bug fixes, technical assistance, monitoring, updates, maintenance, or minor changes depending on the agreed plan. New features, redesigns, major changes, or work outside the support scope may be separately charged.

Emergency response times, uptime commitments, service levels, and support hours apply only where expressly agreed in writing.

20. Security

DDev applies reasonable security practices appropriate to the nature of the services. However, no internet-connected system can be guaranteed to be completely secure.

Clients are responsible for maintaining secure credentials, access permissions, devices, and third-party accounts under their control. Clients should promptly notify DDev if they suspect unauthorized access to project systems.

21. Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy.

Where DDev processes personal information as part of a client project, the parties may need to establish additional data-processing, security, confidentiality, or privacy obligations depending on the nature of the data and applicable law.

Clients remain responsible for providing lawful instructions and appropriate notices, permissions, consents, or other legal bases required for personal information they ask DDev to process.

22. Confidentiality

DDev will treat non-public information received from clients as confidential where the information is reasonably understood to be confidential or is subject to a confidentiality agreement.

Confidential information does not include information that is publicly available without breach, was already lawfully known, is independently developed, is lawfully received from another source, or must be disclosed under applicable law or legal process.

Additional confidentiality obligations may be established through a separate NDA or project agreement.

23. Website Content and Information

We make reasonable efforts to keep website information accurate and current, but the website may contain errors, omissions, outdated information, or technical inaccuracies.

Website content is provided for general informational purposes. It should not be interpreted as a guarantee of a particular technical, financial, commercial, legal, or business outcome.

24. No Guarantee of Business Results

DDev provides digital services intended to support business objectives, but business performance depends on numerous factors outside our control.

We do not guarantee specific results such as revenue growth, lead generation, customer acquisition, investment outcomes, search rankings, conversion rates, traffic levels, or profitability.

25. Prohibited and High-Risk Uses

Unless expressly agreed in writing and subject to applicable law, DDev services should not be used as the sole basis for high-impact decisions involving legal rights, medical diagnosis, financial eligibility, employment decisions, safety-critical operations, or similarly consequential matters.

Clients are responsible for ensuring that their use of software, AI, automation, and digital solutions complies with applicable laws, regulations, professional obligations, and industry requirements.

26. Suspension and Termination

DDev may suspend website access or terminate access where a user materially violates these Terms, engages in unlawful activity, attempts to compromise our systems, or creates a material security or operational risk.

Client project termination will generally be governed by the applicable project agreement. Amounts already earned, approved, incurred, or contractually due may remain payable after termination.

Provisions concerning intellectual property, confidentiality, payment obligations, liability, indemnification, dispute resolution, and other provisions intended by their nature to survive termination will continue to apply.

27. Refunds and Cancellations

Refund and cancellation terms for a client project will be determined by the applicable proposal, quotation, invoice, or contract.

Because digital projects may involve reserved development time, design work, third-party costs, infrastructure, and completed deliverables, deposits or payments may be non-refundable to the extent stated in the applicable agreement and permitted by law.

If no specific refund provision applies, the parties will work in good faith to determine the amount properly due for work completed, committed costs, and any refundable balance.

28. Limitation of Liability

To the maximum extent permitted by applicable law, DDev will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of the website or services.

This includes, without limitation:

• Loss of profits or revenue.
• Loss of business opportunities.
• Loss of anticipated savings.
• Loss or corruption of data.
• Business interruption.
• Loss arising from third-party services or infrastructure.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. For a specific client project, any agreed liability cap or other allocation of risk will be governed by the applicable project agreement.

29. Indemnification

To the extent permitted by applicable law, a client or user may be responsible for claims, losses, damages, liabilities, and reasonable costs arising from their unlawful use of the website or services, violation of these Terms, or infringement of third-party rights through materials or instructions supplied by them.

This provision does not transfer liability for matters caused by DDev's own unlawful conduct or obligations that cannot legally be transferred.

30. Third-Party Links and Services

Our website and delivered solutions may contain links or integrations to third-party websites, applications, APIs, platforms, or services.

Third-party services operate independently and may have their own terms, privacy policies, pricing, availability, and security practices. DDev is not responsible for the content, availability, security, or policies of third-party services outside our control.

31. Force Majeure

DDev will not be responsible for delay or failure caused by events reasonably outside our control, including natural disasters, government action, war, civil unrest, public emergencies, widespread cyber incidents, major infrastructure failures, power or network outages, or material third-party service disruptions.

Where reasonably possible, we will communicate material disruptions and take reasonable steps to resume affected services.

32. Changes to Services

We may modify, improve, replace, or discontinue website features, service offerings, technologies, or non-contractual materials from time to time.

Changes will not automatically alter a client's contractual scope or deliverables under an existing written agreement unless the agreement permits such changes.

33. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, services, business practices, or legal requirements.

The updated version will be published with a revised "Last updated" date. Continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

34. Governing Law

These Terms are intended to be governed by the laws applicable in India, subject to mandatory rights and protections that may apply to a user or client under applicable law.

For client engagements, the applicable contract may specify a particular jurisdiction, venue, arbitration mechanism, or dispute-resolution process. That project-specific provision will apply to the extent stated in the agreement.

35. Dispute Resolution

We encourage clients and users to contact DDev first so that concerns can be reviewed and resolved commercially where possible.

Where a written project agreement contains a dispute-resolution mechanism, including negotiation, mediation, arbitration, or court jurisdiction, that mechanism will govern the relevant dispute.

Nothing in these Terms prevents a party from exercising a statutory right or remedy that cannot lawfully be waived.

36. Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in effect.

37. No Waiver

A failure or delay by DDev to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

38. Entire Agreement

These Terms constitute the general terms governing use of the DDev website. They do not replace a specific written client agreement.

For a client project, the applicable proposal, quotation, statement of work, contract, NDA, order form, or other accepted written agreement may contain additional or more specific terms. The applicable project agreement will govern the relevant project-specific matter where expressly stated.

39. Contact Us

If you have questions about these Terms, our services, or a project engagement, please contact us:

• DDev Web Solutions
• Email: hello@ddev.codes
• Website: ddev.codes

For project-specific questions, please include the relevant project or engagement information so our team can route your enquiry appropriately.

40. Important Legal Notice

These Terms are drafted as a comprehensive website and agency-services framework in clear language. They are not a substitute for advice from a qualified lawyer and should be reviewed against DDev's actual business structure, contracting practices, service providers, client locations, tax obligations, and project workflows before publication or use as a final contract.

In particular, DDev should obtain legal review of payment and refund terms, intellectual property transfer, liability caps, indemnification, dispute resolution, data-processing obligations, and any sector-specific requirements applicable to its clients.